Return Policy

NEED TO RETURN YOUR ORDER?

Easy! If you are not in love with the product that you have purchased, MissBabe will provide you with full store credit.

 

RETURNS POLICY

• Items must be returned within 7 days from the delivery date.
• All returns will automatically be issued store credit (this will allow you to easily re-purchase an alternative item, or the same item in a different size).
• Items on Sale cannot be returned unless faulty.
• We do not offer refunds for final sale items, change of mind or incorrect sizing.
• Customers who have received an incorrect item or products with a manufacturing fault will receive a refund. (Please not that the MissBabe Warehouse undertakes strict quality control on every item prior to dispatch and upon receiving a return).
• Please take due care when trying on any product. (Items that are manually defected or do not comply with our returns policy will be declined and returned to the customer).
• MissBabe is not responsible for return shipping costs.
• Handling fees will be deducted from your refund at the time we process it.
• We do not issue store credit or refund on original shipping charges.

 

EXCHANGES

• Store credit will be issued, so that you can re-purchase a new item.
• If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with store credit, once we receive your unwanted item. (As we do not hold items, nor exchange, while your item is still being sent back).

 

CONDITION OF RETURN

Hygiene and customer safety is really important to us, therefore please do your best to try on, handle and repackage items with care. In line with our sustainability goals, items must be returned back to us in their original condition - unworn, undamaged, free of makeup, pet hairs, deodorant, perfume and must have all the original tags and/or ribbons attached. All items will be inspected upon arrival back to our warehouse and faulure to be returned in their original condition may lead to cleaning charges or refusal.

Hygiene stickers must remain intact. Failure to return your item back to us without the hygiene sticker may lead to refusal.

All items must be returned in the original packaging and/or original box they arrived in.

 

WHAT CANNOT BE RETURNED

Whilst returns are an important part of the retail process, not all items can be returned back to us. Our non-returnable items include Accessories due to safety/hygiene purposes and sale items in general.

 

RECEIVED A FAULTY ITEM?

• If you have received a faulty item, please email our customer support directly within 5 days of receiving the package (info@missbabe.com). Please wait for instructions before shipping your return.
• You will not be reimbursed returns fees if our support team have not sent you instructions via email and confirmed, prior to returning the faulty items.
• Be sure to use a traceable delivery method for returning your items, as MissBabe is not held responsible for lost/damaged returns in transit.

 

HOW DO I MAKE A RETURN?

Please note that items must be returned withing 7 days of the delivery date.

Please fill in the Returns Form to initiate a return. 

Please type-in order number and email in the form to make sure we can assist you as quickly as possible. Do NOT just return an item without receiving our approval and details upon handing-in the returns form. Also be sure to use a traceable delivery method when returning your item/s. MissBabe is not held responsible for lost/damaged returns in transit if this is not adhered to.

Refund options:

• In-line exchange: Exchange for the same item in an alternative size or colour.
• Exchange for something different: Exchange your unwanted item(s) for anything across our website, excluding pre-order items. Any additional cost will be paid by the customer upon submitting the return. If the item you choose costs less, then you can decide to receive the remaining amount via a refund or store credit, subject to policies.

 

ASSESSING THE RETURN

• Returned products will be assessed upon arrival to ensure they comply with our returns policy.
• Non-returnable items and/or returned items which do not comply with our returns policy will not be accepted and will be returned back to the customer.
• Returns received later than 14 days after delivery will not be accepted and will be returned to the customer.

 

REFUNDS AND PROCESSING TIMEFRAMES

We aim to process all returns as quickly as possible but depending on the service and country you're returning your items from, it can take up to 21 business days (excluding weekends and public holidays) to be delivered and processed by our team, providing there are no issues with the return.

• Store credit will be issued via email and in the form of a code, and it will remain valid for 6 months upon receiving the email.
• Please do not email regarding the arrival of your return unless it has been 15 days since posting your return.
• You will be informed via the email address that you provided for your order, when the refund is complete.

We will email you once we've received and processed your return. Please note that MissBabe does not operate on public holidays, so all returns will be processed the following working day.

 

UNUSUAL ACTIVITY

If we suspect unusual returns activity from your account, we have the right to increase your return fee. Unusual activity includes but is not limited to a 50-100% return rate on 3 or more orders. Our team will be in touch via email should you fall into this category. If you continue to purchase from us, and your return rate decreases, we will review and adjust your return fee accordingly.

We really value our customers, however one of the ways that we keep prices down is by being fair to all. People with high return rates increase the cost of business, and we can either alter prices collectively for all, or only for those who fit into this category.

 

UNREASONABLE CLAIMS / FAIR USE POLICY

Our team closely monitors unusual return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely.

Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, ordering and returning higher than the average return rate (our team have the right to increase the fee it costs to return your items), unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods or returning items worn/used and not matching what was originally ordered. 

If you return items that do not match what you originally ordered, we reserve the right to take legal action against you. This includes returning items that are significantly different from what you purchased or attempting to return items that do not belong to the company. 

If you have placed a return for an instant exchange, we reserve the right to charge the payment card for the full price of the exchange if you have returned items that do not belong to the company. 

 

RESPONSIBILITY

Returned items are your responsibility until they reach us, so make sure they're packed up securely and can't get damaged on the way!

As the parcel remains your responsibility until it arrives back with us, ensure that you retain your proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake. If we're able to locate them (which is not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Please return each individual order separately. We are unable to process your return if two or more orders are returned within the same parcel.

 

AFTERPAY AND SIMILAR PAYMENT METHOD RETURNS

Services similar to Afterpay and Klarna undergo the same process.

Please not that your personal agreement with AfterPay and Klarna and such third parties still stands and you will continue to pay any scheduled repayments.